ADA

Americans with Disabilities Act Grievance Procedure  This grievance procedure is established to meet the requirements of the ADA. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the State of Montana, Legislative Services Division.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number, email address of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted as soon as possible, preferably within 60 calendar days of the alleged violation to: Leah Hibbs at Leah.Hibbs@legmt.gov.

Within 15 calendar days after receipt of the complaint, (name of ADA Coordinator) will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, Leah Hibbs will respond in writing, and where appropriate, in format that is accessible to the complainant. The response will explain the position of the Legislative Services Division  and offer options for substantive resolution of the complaint.

If the response by Leah Hibbs does not satisfactorily resolve the issue, the complainant may appeal the decision within 15 calendar days after receipt of the response to Jerry Howe, Executive Director or designee.

Within 15 calendar days after receipt of the appeal, the Executive Director or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Executive Director  or designee will respond in writing, and, where appropriate, in a format that is accessible to the complainant, with a final resolution of the complaint.